Denver Health Bernard F. Gipson Eastside Family Health Center
501 28th St, Denver, Colorado, 80205
Patients highly value the medical staff and doctors, often describing them as caring and knowledgeable. However, the administrative side, particularly the front desk and phone system, is a major pain point. Many report long wait times, rude receptionists, and difficulty getting prescriptions refilled.
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Try to use the patient portal for messages instead of calling, as phone lines are frequently overwhelmed.
✓ What Works Well
- Excellent and caring doctors
- Comprehensive services in one building
- Convenient location near public transit
✗ Areas to Improve
- Extremely difficult to reach by phone
- Rude front desk staff
- Long wait times for appointments
- Why is it so hard to get a human on the phone?
- Are the doctors accepting new patients?
The doctors are great, but the front desk needs training.
Pharmacy service is usually quick.
Parking can be a struggle.
- Category Health & Medical
- City Denver
- State Colorado
- Postcode 80205
- Country United States
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