1350 Broadcasting Rd, Suite 200, Wyomissing, Pennsylvania, 19610
Patients are generally very satisfied with the clinical care provided by the nurse practitioners, especially Michelle Boniscavage and AJ Himmelsbach, who are described as knowledgeable, kind, and thorough. However, there is a recurring theme of frustration regarding administrative issues, such as long wait times, difficulty reaching the office by phone, and problems with prior authorizations. While the medical care is top-tier, the front-office experience can be a significant pain point for some.
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✓ What Works Well
✗ Areas to Improve
Michelle is absolutely amazing.
The wait times are often too long.
Great clinical care, but the front desk needs to be more responsive.