Desert Ear, Nose & Throat
71687 CA-111, Suite 101, Rancho Mirage, California, 92270
This practice is highly regarded for its medical expertise, with many patients praising the doctors' thoroughness and bedside manner. However, the administrative side is a major pain point, with frequent complaints about long wait times, rude front-desk staff, and billing issues. It's a classic case of excellent clinical care being undermined by poor office management.
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Call ahead to check if the doctor is running behind schedule before you leave for your appointment.
✓ What Works Well
- Highly skilled and thorough doctors
- Excellent bedside manner
- State-of-the-art facilities
✗ Areas to Improve
- Long wait times for appointments
- Rude and unprofessional front desk staff
- Billing and insurance transparency issues
- Why is the wait time so long?
- Do you accept my insurance?
Great doctor, but the office staff is a nightmare.
I waited an hour past my appointment time.
They saved my life.
- Category Health & Medical
- City Rancho Mirage
- State California
- Postcode 92270
- Country United States
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