Diabetes and Metabolism Specialists
4118 Pond Hill Rd, #3, San Antonio, Texas, 78231
This practice is highly polarizing. While some patients find the doctors to be knowledgeable and helpful, many others report significant issues with administrative staff, billing, and communication. The office is frequently described as disorganized, with long wait times and difficulty reaching anyone by phone. It is a clinic where the clinical care is often overshadowed by administrative frustrations.
We analyze 57 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for all communication and keep a record of all billing inquiries.
✓ What Works Well
- Knowledgeable and caring doctors
- Thorough medical evaluations
- Comprehensive treatment plans
✗ Areas to Improve
- Extremely poor administrative communication
- Billing and insurance transparency issues
- Long wait times and scheduling errors
- Why is it so hard to reach someone by phone?
- Are there hidden fees?
- How do I get my lab results?
Great doctor, but the office staff is a nightmare.
They seem to care more about money than patients.
I'm looking for a new doctor due to the office staff.
- Category Health & Medical
- City San Antonio
- State Texas
- Postcode 78231
- Country United States
readers daily.