Diamond Dental
1640 Nicholasville Rd, Suite 103, Lexington, Kentucky, 40503
Patients generally praise the clinical skill and friendly demeanor of the dentists. Many appreciate the thorough explanations and comfortable environment. However, some report significant frustration with administrative tasks, specifically insurance verification and communication. A few negative experiences highlight issues with billing and scheduling consistency.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage directly with your provider before the appointment, as office staff may not always catch discrepancies.
✓ What Works Well
- Friendly and welcoming staff
- Thorough dental explanations
- Comfortable environment
✗ Areas to Improve
- Poor insurance verification
- Scheduling and communication issues
- Inconsistent administrative follow-up
- Do you accept Medicaid?
- Why was I billed for a procedure I didn't receive?
Great clinical care
Administrative staff needs improvement
Billing transparency is lacking
- Category Health & Medical
- City Lexington
- State Kentucky
- Postcode 40503
- Country United States
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