Digestive Disease Medicine of Central New York
Health & Medical · Gastroenterology

Digestive Disease Medicine of Central New York

116 Business Park Dr, Utica, New York, 13502

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

Patients are generally satisfied with the medical care provided by the doctors, particularly Dr. Pavelock. However, the administrative side of the practice is a major pain point. Many patients report extreme difficulty reaching the office by phone, long wait times for appointments, and billing errors that remain unresolved.

Review Summary
20
Most Relevant
17
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 77
Performance Scores
Medical Expertise 85/100
Admin Efficiency 40/100
Pro Tip

If you have billing issues, try contacting corporate directly rather than the local office.

Clinical Care: Strong
Admin Support: Weak
Pros & Cons

✓ What Works Well

  • Knowledgeable doctors
  • Professional clinical staff
  • Effective procedures

✗ Areas to Improve

  • Impossible to reach by phone
  • Billing mismanagement
  • Long appointment delays
Frequently Asked Questions
  • Why can't I reach anyone by phone?
  • How do I resolve billing errors?
User Feedback

Doctors are great, office is not

Billing is a nightmare

Good clinical outcomes

Location Details
Street: 116 Business Park Dr
City: Utica
State: New York
Postcode: 13502
Country: United States
Location
116 Business Park Dr, Utica, NY 13502
Quick Info
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