7770 West Chester Rd, Suite 150, West Chester, Ohio, 45069
The agency has a polarized reputation. Many clients praise specific staff members like Stephanie for being kind, patient, and helpful. However, there are significant complaints regarding the agency owner, Dionne Brinson, with some clients feeling ignored or poorly served. While the team is often described as professional and efficient, the negative experiences with the owner have left some long-term clients feeling dissatisfied. Overall, the experience seems to depend heavily on which staff member you work with.
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Clients often have better experiences when working directly with the support staff rather than the agency owner.
✓ What Works Well
✗ Areas to Improve
Stephanie is exceptional
Owner is often unavailable
Mixed service quality