Direct Auto Insurance
100 W Walnut Ave, Suite 150, Dalton, Georgia, 30720
The feedback for this agency is quite mixed. Many clients have had excellent experiences with specific agents like Guadalupe and Micah, praising their professionalism, patience, and ability to find great rates. However, there are significant complaints regarding the company's roadside assistance and overall communication when issues arise. Some customers feel that the service is great until a problem occurs, at which point it becomes difficult to get help. It seems like a good place for sales and quotes, but some users have had trouble with the support side of things.
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If you need roadside assistance, be prepared for potential delays and consider having a backup plan.
✓ What Works Well
- Professional and helpful agents
- Competitive rates
- Easy and smooth sales process
✗ Areas to Improve
- Poor roadside assistance experience
- Communication issues with support
- Inconsistent service after the sale
- Can you help me with a tow?
- Why is my rate different than the quote?
Guadalupe is amazing and very helpful.
The sales process is great.
Support and roadside assistance need work.
- Category Financial Services
- City Dalton
- State Georgia
- Postcode 30720
- Country United States
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