DMC Primary Care
6 Tsienneto Rd, Unit 100, Derry, New Hampshire, 03038
Patients are deeply divided here. While many praise specific providers for their empathy and skill, the administrative and billing departments are described as a nightmare. Frequent complaints about lost paperwork, rude front-desk staff, and billing errors suggest a systemic issue. It is a classic case of great doctors trapped in a broken corporate structure.
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Always keep your own copies of lab orders and billing receipts; the office system is prone to losing data.
✓ What Works Well
- Attentive and knowledgeable individual providers
- Comprehensive range of services
- Some staff members are genuinely empathetic
✗ Areas to Improve
- Nightmarish billing and administrative errors
- Extremely rude and gossip-prone front desk staff
- Difficulty getting prescription refills
- Why are my bills always incorrect?
- How do I get a call back from the nursing team?
The doctors are gems, but the office staff makes me want to leave.
Billing is a total mess; they don't seem to know what they are doing.
Great care if you can actually get past the front desk.
- Category Health & Medical
- City Derry
- State New Hampshire
- Postcode 03038
- Country United States
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