141a Danbury Rd, New Milford, Connecticut, 06776
Experiences at this urgent care are quite mixed. Many patients appreciate the friendly and professional medical staff, especially when they are seen promptly. However, there are significant concerns regarding administrative processes, including long wait times, billing disputes, and confusion over virtual versus in-person visits. Some patients feel the administrative side is disorganized and occasionally dismissive, which detracts from the quality of care.
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✓ What Works Well
✗ Areas to Improve
The medical team is great, but the front office is a mess.
I felt like I was just a number in the waiting room.
The virtual visit felt cold and disconnected.