DOCS Urgent Care & Primary Care - New Milford
141a Danbury Rd, New Milford, Connecticut, 06776
Experiences at this urgent care are quite mixed. Many patients appreciate the friendly and professional medical staff, especially when they are seen promptly. However, there are significant concerns regarding administrative processes, including long wait times, billing disputes, and confusion over virtual versus in-person visits. Some patients feel the administrative side is disorganized and occasionally dismissive, which detracts from the quality of care.
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Confirm if your visit will be in-person or virtual when booking to avoid frustration.
✓ What Works Well
- Friendly and professional medical staff
- Convenient on-site lab services
- Thorough and knowledgeable providers
✗ Areas to Improve
- Long wait times even with appointments
- Billing and insurance confusion
- Inconsistent communication regarding visit types
- Is this an in-person or virtual visit?
- Why am I receiving a bill after paying at the time of service?
The medical team is great, but the front office is a mess.
I felt like I was just a number in the waiting room.
The virtual visit felt cold and disconnected.
- Category Health & Medical
- City New Milford
- State Connecticut
- Postcode 06776
- Country United States
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