DOCS Urgent Care & Primary Care - Southington
832 Queen St, Southington, Connecticut, 06489
This clinic is highly polarizing. Many patients praise the friendly staff and the thoroughness of specific doctors like Dr. Rex. However, there are frequent complaints about administrative issues, such as difficulty reaching the office, prescription errors, and billing disputes. While the medical care itself is often rated highly, the administrative hurdles can make the experience stressful for many patients.
We analyze 74 public reviews for DOCS Urgent Care & Primary Care - Southington using our data models and filter out spam to highlight only authentic feedback.
If you have a prescription issue, try to resolve it in person rather than over the phone to ensure it gets to the right pharmacy.
✓ What Works Well
- Friendly and professional medical staff
- Dr. Rex is highly regarded for his listening skills
- Clean and well-maintained facility
✗ Areas to Improve
- Difficult to reach by phone
- Frequent prescription and billing errors
- Inconsistent administrative communication
- Do they accept my insurance?
- How do I get a prescription refilled?
- Is it better to walk in or make an appointment?
Great medical care, poor administrative support
Dr. Rex is worth the wait
Billing issues are a recurring frustration
- Category Health & Medical
- Neighborhood Southington
- City Southington
- State Connecticut
- Postcode 06489
- Country United States
