14755 North Fwy, Suite 400, Houston, Texas, 77090
Patients are split between praising the nursing staff and Dr. Watkins for their compassionate care and complaining about severe administrative failures. Many report long wait times, poor communication regarding referrals, and billing issues. While the clinical staff is often described as a godsend, the management side of the clinic is frequently called out for being unprofessional and unresponsive. It seems like a hit-or-miss experience depending on the specific staff member you encounter.
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If you need a referral, follow up with the office manager directly rather than waiting for a call back.
✓ What Works Well
✗ Areas to Improve
The nurses are the real MVPs here.
Management needs a serious overhaul.
Great clinical care ruined by office incompetence.