65-06 Myrtle Ave, New York, New York, 11385
Patients love the medical staff, especially NP Faustyna, for being attentive and caring. However, the front desk and scheduling processes are a total mess. Many people struggle to get anyone on the phone, leading to long wait times and frustration. While the clinical care is top-notch, the administrative side needs a serious overhaul.
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Skip the call center and try to handle scheduling or follow-ups in person if you live nearby.
✓ What Works Well
✗ Areas to Improve
The doctors are life-savers
Front desk needs better training
Scheduling is a nightmare