Dort Financial Credit Union
1724 Demille Rd, Lapeer, Michigan, 48446
Dort Financial Credit Union in Lapeer is generally well-regarded for its friendly and helpful staff. Many members appreciate the personalized service and the ease of handling loans and accounts. However, there are significant frustrations regarding the call center, phone wait times, and difficulty reaching specific departments like mortgages. While the in-branch experience is often excellent, the remote support seems to be a major pain point for many members.
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Visit the branch in person for complex issues to avoid call center frustration.
✓ What Works Well
- Friendly and helpful in-branch staff
- Easy loan processes
- Good member service
✗ Areas to Improve
- Poor call center experience
- Long phone wait times
- Difficulty reaching specific departments
- Why is it so hard to reach someone by phone?
- Is the app reliable?
- How do I make a principal-only payment?
In-branch service is great, but phone support is lacking.
Amanda is a star.
Frustrating to deal with the call center.
- Category Financial Services
- City Lapeer
- State Michigan
- Postcode 48446
- Country United States
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