Doug's Automotive & Alignment Inc
530 Gateway Dr, Lawrence, Kansas, 66049
Doug's Automotive & Alignment has a mixed reputation. Many customers praise the shop for its honesty, fair pricing, and the manager Nick's helpfulness. However, there are significant concerns about quality control, communication, and occasional unprofessional behavior. It seems to be a shop that can provide excellent service, but the inconsistency is a major concern for many.
We analyze 75 public reviews for Doug's Automotive & Alignment Inc using our data models and filter out spam to highlight only authentic feedback.
If you have a bad experience, don't hesitate to ask for the manager or seek a second opinion.
✓ What Works Well
- Friendly and helpful staff
- Fair pricing
- Good communication in some cases
✗ Areas to Improve
- Inconsistent quality control
- Communication issues
- Some reports of poor customer service
- Do you offer free estimates?
- Are you honest about what my car needs?
- Can you fit me in for an urgent repair?
Great service, but very inconsistent.
Staff was rude and unprofessional.
They tried to upsell me on unnecessary work.
- Category Automobile
- Neighborhood Lawrence
- City Lawrence
- State Kansas
- Postcode 66049
- Country United States
