Health & Medical · Dental and Orthodontics

Downers Grove Dental and Orthodontics

425 Burlington Ave, Downers Grove, Illinois, 60515

Google Maps Updated: 14 May 2026
Authenticity Score: 78/100
About

Patients are split. Many love the clinical care and find the dentists skilled and kind. However, the front office and billing department are a total mess. People are frustrated by surprise bills and poor communication. It feels like a great practice that lost its way after changing owners.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 75/100
Admin Efficiency 30/100
Pro Tip

Always verify your insurance claims directly with your provider before paying any balance sent by the office.

High clinical quality
Poor administrative follow-up
Pros & Cons

✓ What Works Well

  • Skilled and gentle dentists
  • Same-day emergency appointments
  • Friendly clinical staff

✗ Areas to Improve

  • Disorganized billing department
  • Unexpected extra charges
  • Rude front desk staff
Frequently Asked Questions
  • Why am I getting bills for services already paid?
  • Is this practice still as good as it was under Dr. Nugent?
User Feedback

Billing is a nightmare, constant errors.

Clinical staff is top-notch and caring.

Front desk needs a serious attitude adjustment.

Location Details
Street: 425 Burlington Ave
Neighborhood: Downers Grove
State: Illinois
Postcode: 60515
Country: United States
Location
425 Burlington Ave, Downers Grove, IL 60515
Quick Info
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