6840 Main St, Suite 201, Downers Grove, Illinois, 60516
This practice is highly valued for its knowledgeable and caring pediatricians, with many families staying for over a decade. The doctors are praised for being thorough and attentive. However, there is a strong pattern of complaints regarding the billing department and front-desk staff, which many parents find rude, disorganized, and difficult to work with.
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Keep detailed records of your insurance payments, as the billing department has been known to have tracking issues.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the billing is a nightmare.
We love Dr. Sheehan and Dr. Swanson.
Front desk needs better training.