11 E Broadway, 13th Floor, New York, New York, 10038
This office is a long-standing community staple with beautiful views and a modern, open-plan layout. While many patients appreciate the clinical skill and the aesthetic environment, there is a significant divide in reviews regarding front-desk professionalism. Some find the staff efficient, while others report rude interactions and poor communication.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The office uses an open-plan layout with partitions; if you prefer total privacy, this might not be the right fit.
✓ What Works Well
✗ Areas to Improve
The view is great, but the staff is cold.
Dr. Lai is fantastic, but the front desk needs training.
Efficient clinical work, but poor customer service.