596 US-27, Avon Park, Florida, 33825
Patients generally praise Dr. Torres for his medical knowledge and treatment plans. However, the office staff is a major pain point, with frequent complaints about poor communication, lost paperwork, and rude behavior. Many patients feel the administrative side is disorganized and unprofessional. While the doctor is well-regarded, the front-office issues often overshadow the clinical care.
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Always request your medical records in person if you plan to move, as phone and email requests are often ignored.
✓ What Works Well
✗ Areas to Improve
Staff needs serious training on patient interaction
The doctor is great but the office is a mess
Communication is non-existent