628 S Peek Rd, Katy, Texas, 77450
Patients are divided on their experience with Dr. Bertles. Many appreciate her direct, no-nonsense approach and surgical skill, while others find her dismissive and uninformative. The front office staff is a major point of contention, with numerous complaints about rudeness, poor communication, and billing errors. It is a classic case of a skilled doctor hampered by a struggling support team.
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If you need to communicate with the office, use the patient portal rather than calling, as phone support is frequently reported as unresponsive.
✓ What Works Well
✗ Areas to Improve
Great doctor, terrible office staff
Efficient but lacks warmth
Billing department is a nightmare