2727 Main St, Buffalo, New York, 14214
Patients generally praise the clinical staff for being gentle and professional, especially with those who have dental anxiety. However, the administrative side is a major pain point, with many reports of billing confusion, rude receptionists, and poor communication regarding insurance. While the dental work itself is often described as top-notch, the business practices leave a sour taste for many. It is a bit of a mixed bag where the clinical care shines but the front office struggles.
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Always get a written estimate before starting any procedure, especially if you are a cash patient.
✓ What Works Well
✗ Areas to Improve
Clinical staff is spot on with patient comfort.
Billing department is a total mess.
Receptionist tone makes you feel unwelcome.