121 Gaslight Medical Parkway, Suite 100, Lufkin, Texas, 75904
Patients generally praise Dr. Humphreys for his surgical skill and medical knowledge, often calling him a top-tier specialist. However, the office experience is hit-or-miss due to long wait times and occasional rudeness from administrative staff. While the clinical outcomes are usually spot on, the front desk communication needs a serious upgrade. Many families feel the care is worth the wait, but others are frustrated by the lack of empathy regarding scheduling.
Ask for an early morning appointment to avoid the afternoon backlog.
✓ What Works Well
✗ Areas to Improve
The doctor is great but the front desk is a headache.
Worth the wait for the quality of care.
Billing issues are a major pain point.