Dr Brian Wallace- Sports Medicine
3466 Pine Ridge Rd, SUITE A, Naples, Florida, 34109
Patients generally rave about Dr. Wallace's surgical skill and bedside manner, often calling him top-notch. While the medical care is spot on, the scheduling department is a major pain point. Many folks feel frustrated by the outsourced, AI-recorded scheduling process. Overall, if you can get past the front desk, the orthopedic care is solid.
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Try to schedule follow-ups directly with the medical assistant before leaving the office to avoid the call center.
✓ What Works Well
- Excellent surgical outcomes
- Kind and attentive bedside manner
- Efficient in-office experience
✗ Areas to Improve
- Outsourced scheduling is frustrating
- Difficulty reaching the office by phone
- Inconsistent administrative support
- How do I bypass the automated scheduling system?
- Does Dr. Wallace recommend surgery for all shoulder injuries?
Great surgeon, terrible phone system.
Dr. Wallace is a pro, but the front desk needs work.
Worth the wait for the quality of care.
- Category Health & Medical
- City Naples
- State Florida
- Postcode 34109
- Country United States
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