411 E McDermott Dr, Suite A, Allen, Texas, 75002
The practice has a very divided reputation. Many long-term patients praise Dr. Gutsmann for her deep knowledge, especially in hormone therapy, and her caring nature. However, a significant number of reviews highlight severe administrative issues, including poor phone communication, billing disputes, and difficulty obtaining referrals. The front desk staff receives mixed feedback, with some being praised and others criticized for rudeness.
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Use their text line for non-urgent questions to avoid the phone queue.
✓ What Works Well
✗ Areas to Improve
Dr. Gutsmann is great, but the office management is a mess.
I feel heard and cared for during my visits.
The billing department is very difficult to work with.