26726 Crown Valley Pkwy, #200, Mission Viejo, California, 92691
Dr. Thompson is widely respected as a skilled and thorough ENT surgeon. Patients appreciate his clear communication, expertise, and compassionate care. However, there are consistent complaints about the office's administrative staff, with reports of poor communication, scheduling errors, and difficulty getting prescriptions filled. The medical care is excellent, but the administrative experience can be a major frustration.
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If you have trouble with prescriptions, try to speak directly with the clinical staff rather than the front desk.
✓ What Works Well
✗ Areas to Improve
He saved my quality of life.
Great doctor, but the office is a nightmare.
He listens and explains everything.