714 Massachusetts Ave, Cambridge, Massachusetts, 02139
This practice receives mixed reviews, with a significant divide between those who appreciate the clinical care and those frustrated by administrative and billing issues. While many patients praise the friendly and efficient clinical staff, others report predatory billing practices, poor communication, and a lack of cleanliness in the facility. The office's management is a frequent source of complaint.
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Always confirm your insurance coverage and get a written estimate before any procedure to avoid surprise bills.
✓ What Works Well
✗ Areas to Improve
Clinical care is good, but admin is a nightmare
Management is often unresponsive to complaints
Patients feel like a number rather than a person