3650 J Dewey Gray Cir, Augusta, Georgia, 30909
Patients generally praise Dr. Franklin for his surgical skill and clear communication, often noting significant improvements in their quality of life. While many find him professional and efficient, a subset of reviewers reports feeling rushed or dismissed during consultations. The office staff receives mixed feedback, with some patients highlighting excellent teamwork and others noting a lack of personalized customer service. Overall, the practice is highly regarded for orthopedic outcomes, though communication styles can vary.
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Patients often find the best results when they come prepared with specific questions about their X-rays.
✓ What Works Well
✗ Areas to Improve
Dr. Franklin is a talented surgeon with a reassuring manner.
The office runs efficiently, but some staff need better customer service training.
Some patients felt their concerns were not fully addressed.