28078 Baxter Rd, Suite 530, Murrieta, California, 92563
Dr. John J. Hong is highly regarded for his clinical expertise and the comfort he provides during procedures. Patients appreciate the efficient, professional care and the warm bedside manner of the entire team. However, there is a recurring theme of administrative frustration, specifically regarding phone responsiveness and post-procedure follow-up communication.
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If you have a post-procedure question, try to get the answers before you leave the office, as phone follow-ups are inconsistent.
✓ What Works Well
✗ Areas to Improve
Dr. Hong is great, but the office staff makes it hard to get answers.
Procedure was a breeze, very professional team.
Great care, but don't expect a follow-up call.