Dr. John Kleinhoffer Family Eyecare
1312 Mercantile Dr, Highland, Illinois, 62249
Highland Family Eyecare receives mixed reviews. While many patients have had positive experiences with the doctors and staff, there are significant complaints regarding recent management changes, scheduling issues, and billing transparency. Some long-time patients feel their loyalty is not valued, leading to frustration. It is a clinic where the quality of care is often good, but the administrative experience can be inconsistent.
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Verify all billing and appointment details carefully due to recent management changes.
✓ What Works Well
- Knowledgeable and friendly doctors
- Good quality of care
- Helpful staff
✗ Areas to Improve
- Recent management changes
- Scheduling and billing issues
- Inconsistent administrative experience
- Is the staff friendly?
- Are the doctors thorough?
Dr. Natalie is wonderful and very kind.
The administrative side has gone downhill.
I've had great care, but the billing is confusing.
- Category Health & Medical
- City Highland
- State Illinois
- Postcode 62249
- Country United States
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