2951 Kinwest Pkwy, Irving, Texas, 75063
Dr. De Leon is widely regarded as a highly skilled and compassionate OBGYN, with many patients trusting him for decades. His clinical expertise is a major draw. However, the practice is plagued by severe administrative issues, including rude front desk staff, billing disputes, and poor communication. Patients often feel like they are being treated as a 'paycheck' rather than a person when dealing with the office staff.
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Always keep your own copies of all billing and insurance documents, as the office has a history of losing records or mismanaging accounts.
✓ What Works Well
✗ Areas to Improve
Dr. De Leon is the best, but the office staff makes me want to leave.
I love the doctor, but the administrative experience is a nightmare.
Great clinical care, but the front office is a total mess.