Dr. Juan Diego Gonzalez MD / Dr Ricardo A. Abraham
3125 W Alton Gloor Blvd, Brownsville, Texas, 78520
Patients generally love the doctors for their attentive and compassionate care, often noting they don't feel rushed. However, the office staff frequently receives criticism for being rude, unhelpful, and disorganized with referrals and billing. While the medical expertise is highly regarded, the administrative side is a major pain point for many. It is a classic case of great doctors let down by a messy front office.
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The doctors own the facility, which leads to better care, but the front desk is the bottleneck; try to handle all administrative requests in person if possible.
✓ What Works Well
- Attentive and compassionate doctors
- Comprehensive in-house facilities like X-rays and labs
- Patients feel heard and not rushed
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication regarding billing and referrals
- Long wait times and difficulty reaching the office by phone
- Why am I being billed for a follow-up visit?
- How do I get my prescription refills processed faster?
- Why is it so hard to get someone on the phone?
Doctors are spot on, but the staff is a total headache.
Great medical care, but the billing transparency is lacking.
The office feels like a poorly run business despite the quality of the physicians.
- Category Health & Medical
- City Brownsville
- State Texas
- Postcode 78520
- Country United States
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