Dr. Kenneth B Shephard
8700 N Kendall Dr, Suite 102, Miami, Florida, 33176
While Dr. Shephard is often described as a knowledgeable and thorough physician, the practice is plagued by severe administrative issues. Patients report extreme difficulty reaching the office, long wait times, and poor communication regarding referrals and prescriptions. The consensus is that the office staff's incompetence significantly detracts from the quality of care.
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Patients recommend being persistent and documenting every interaction with the office staff.
✓ What Works Well
- Knowledgeable doctor
- Thorough examinations
- Good clinical outcomes
✗ Areas to Improve
- Extremely poor office communication
- Long wait times
- Difficulty with referrals and prescriptions
- Is he accepting new patients?
- How do I reach the office?
- Why is the staff so rude?
The doctor is great, but the staff is a disaster
Impossible to get a return call
Wait times are unacceptable
- Category Health & Medical
- City Miami
- State Florida
- Postcode 33176
- Country United States
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