Dr. Mary Tilak and Associates
9410 Calumet Ave, Suite 101, Munster, Indiana, 46321
Patients love the individual doctors and nurse practitioners, often describing them as caring and highly intelligent. However, the practice is plagued by severe administrative issues, particularly with phone responsiveness and billing. Many patients feel like they are being 'strong-armed' for payments, and the difficulty in reaching a human being is a major point of frustration.
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Use their text-based service if you can't get through on the phone, though it's not perfect.
✓ What Works Well
- Compassionate and knowledgeable providers
- Clean and modern facility
- Thorough health planning
✗ Areas to Improve
- Extremely difficult to reach by phone
- Aggressive and confusing billing practices
- Inconsistent administrative support
- Why is it so hard to get someone on the phone?
- Are the weight loss programs worth the extra cost?
Great doctors, but the office staff makes me want to leave.
They treat you like a number when it comes to billing.
Dr. Worix is the best, but the phone system is a nightmare.
- Category Health & Medical
- City Munster
- State Indiana
- Postcode 46321
- Country United States
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