2001 Essington Rd, Joliet, Illinois, 60435
Dr. Molly D'Costa is a local favorite, known for her small-town, caring approach that contrasts with the corporate feel of many modern practices. Patients love that she listens and treats the whole person. However, the front desk staff is a major point of contention, with many patients reporting rude interactions and difficulty getting appointments. She is clearly a victim of her own success, as the demand for her time makes access difficult.
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If you have an urgent issue, try calling right when they open, but be prepared for a long wait for routine visits.
✓ What Works Well
✗ Areas to Improve
Dr. Molly is the best, but the front office is a nightmare.
She treats you like a person, not a number.
I love the doctor, but I'm considering leaving because of the staff.