4 Pine Terrace, Demarest, New Jersey, 07627
Dr. Rivero is deeply loved by her long-term clients for her compassion, integrity, and genuine love for animals. Many patients view her as a hero who goes above and beyond. However, there are significant concerns regarding the office's administrative side, including long wait times, rude staff, and billing disputes, especially since the introduction of other doctors.
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Try to schedule appointments directly with Dr. Rivero if possible, and be prepared for potential wait times.
✓ What Works Well
✗ Areas to Improve
Dr. Rivero is an angel, but the office staff is a nightmare.
The clinical care is top-notch, but the administrative experience is poor.
I trust Dr. Rivero with my life, but the office management needs work.