210 W John Carpenter Fwy, Suite 100, Irving, Texas, 75039
Patients generally praise Dr. Basani for her deep medical knowledge and effectiveness in managing diabetes and thyroid issues. Many feel she is a life-changer who listens well and provides clear, actionable advice. However, a significant number of reviews highlight major frustrations with the office staff, citing rude behavior, poor communication, and issues with prescription refills. While the clinical care is often described as top-tier, the administrative side of the practice is a frequent pain point.
Patients suggest using the patient portal or LabCorp directly to track results, as the office staff is often unresponsive to phone inquiries.
✓ What Works Well
✗ Areas to Improve
Dr. Basani is a brilliant endocrinologist who truly cares.
The front office staff needs a complete overhaul.
Great clinical care, but the administrative runaround is exhausting.