Dr. Shawn Mathur
1702 Farm to Market 1960 Bypass Rd E, Humble, Texas, 77338
Dr. Shawn Mathur is widely praised for his exceptional bedside manner, thoroughness, and genuine care for his patients. Many patients feel comfortable and confident in his expertise. However, the office administration is a major point of contention, with frequent complaints about long hold times, unreturned calls, and scheduling issues. It is a classic case of excellent medical care hampered by poor office management.
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If you have an urgent question, try to visit the office in person, as phone communication is notoriously unreliable.
✓ What Works Well
- Exceptional bedside manner
- Thorough and knowledgeable care
- Comfortable and personable approach
✗ Areas to Improve
- Poor administrative communication
- Long hold times
- Scheduling and follow-up issues
- Why is it so hard to get a return call?
- Is the office management improving?
Dr. Mathur is a life-changer, but the office staff is a nightmare.
Great medical care, but be prepared for administrative headaches.
I love the doctor, but I hate the office management.
- Category Health & Medical
- City Humble
- State Texas
- Postcode 77338
- Country United States
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