920 Medical Plaza Dr, Suite 260, Shenandoah, Texas, 77380
Dr. Billal is widely praised for her compassionate, thorough, and knowledgeable approach to patient care. Many patients have been with her for years and feel well-supported. However, there is a consistent pattern of complaints regarding the office staff, including difficulty reaching the office by phone, long wait times, and unprofessional communication. While the medical care is excellent, the administrative experience is a frequent point of contention.
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If you have urgent questions, try sending a message through the patient portal rather than calling, as phone lines can be difficult to navigate.
✓ What Works Well
✗ Areas to Improve
Dr. Billal is amazing, but the office staff makes it difficult.
Great care, but be prepared for administrative headaches.
I love the doctor, but the front office needs better training.