Dr. Susan Bracker, DDS
1 Saredon Pl, Suite 100, Rochester, New York, 14606
This practice has a polarized reputation. Long-term patients often praise the care, but a significant number of reviews mention long wait times, aggressive upselling, and poor communication. There are serious concerns regarding billing transparency and the quality of some procedures.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always get a second opinion if you are told you need extensive, expensive dental work.
✓ What Works Well
- Some staff members are very kind and gentle
- Modern office design
- Convenient location
✗ Areas to Improve
- Long wait times for appointments
- Aggressive upselling of unnecessary procedures
- Poor billing transparency and communication
- Why was I charged for services I didn't authorize?
- Why are the wait times so long?
I felt like a number, not a patient.
The billing department is a nightmare.
Great hygienists, but the dentist's bedside manner is lacking.
- Category Health & Medical
- City Rochester
- State New York
- Postcode 14606
- Country United States
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