Dr. Thomas Chen, MD
653 N Town Center Dr, Suite 500, Las Vegas, Nevada, 89144
Dr. Thomas Chen is often described as knowledgeable and thorough, with many long-term patients appreciating his medical expertise. However, the office experience is frequently marred by administrative challenges, including difficulty reaching staff, long hold times, and issues with referrals and prescription refills. While the medical care is solid, the office management is a significant pain point for many.
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If you need a referral, follow up with the office staff multiple times to ensure the request has been processed.
✓ What Works Well
- Dr. Chen is thorough and knowledgeable
- On-site lab services
- Professional medical care
✗ Areas to Improve
- Difficult to reach by phone
- Slow referral and refill process
- Inconsistent office staff
- Is Dr. Chen accepting new patients?
- Why is it so hard to get a referral?
Great doctor, terrible phone system
Staff is unhelpful
Very thorough and professional
- Category Health & Medical
- City Las Vegas
- State Nevada
- Postcode 89144
- Country United States
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