900 Jerome St, Suite 400, Fort Worth, Texas, 76104
Dr. Ratino is often praised for his clinical expertise and kind demeanor, but the practice is plagued by severe administrative issues. Patients frequently report long wait times, difficulty reaching the office by phone, and rude or dismissive behavior from the support staff. While the doctor himself is well-regarded, the overall patient experience is often marred by these operational failures.
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Use the patient portal (KLARA) for communication, as phone lines are often overwhelmed.
✓ What Works Well
✗ Areas to Improve
Great doctor, terrible staff
Frustrating administrative experience
Inconsistent follow-up