Dr. Torrey J. Carlson & Associates
11289 Parkside Dr, Spc 1108, Knoxville, Tennessee, 37934
Dr. Torrey J. Carlson & Associates is a mixed bag. Many patients praise the thorough eye exams, modern technology, and friendly staff. However, there are recurring complaints about long wait times, aggressive upselling of mandatory imaging, and poor billing practices. While the clinical care is often rated highly, the administrative experience is a significant deterrent for many.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Ask for a full breakdown of costs, including any 'mandatory' imaging, before you start your exam to avoid surprises.
✓ What Works Well
- Thorough and modern eye exams
- Wide selection of designer frames
- Clean and professional facility
✗ Areas to Improve
- Aggressive upselling of services
- Mandatory imaging fees
- Billing and collections issues
- Why is there a mandatory fee for imaging?
- Is the pricing transparent?
Great doctors, but watch out for the hidden fees.
The office is beautiful, but the billing department is a headache.
I love the frames, but I felt pressured to buy more.
- Category Health & Medical
- City Knoxville
- State Tennessee
- Postcode 37934
- Country United States
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