Dr. Van Tran Family Practice
1919 N Loop W, Suite 218, Houston, Texas, 77008
Patients love the medical providers, especially Olivia Russell, for their thoroughness and genuine care. However, the front office staff is a major pain point, with many reports of long hold times and rude behavior. While the clinical care is spot on, the administrative side often leaves patients feeling frustrated and ignored.
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Use the patient portal for non-urgent requests to avoid the phone queue.
✓ What Works Well
- Excellent medical providers
- Thorough and personalized care
- Warm and comfortable office environment
✗ Areas to Improve
- Extremely long phone hold times
- Rude front desk staff
- Poor communication regarding prescriptions
- Why is it so hard to reach the office by phone?
- Are same-day appointments available?
Olivia is a life-saver.
Front desk needs a total overhaul.
Great doctors, terrible support staff.
- Category Health & Medical
- City Houston
- State Texas
- Postcode 77008
- Country United States
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