Dr. William B. Hebda, MD at Horizon Family Medicine
103 Cunningham Ln, # 103, Clayton, North Carolina, 27527
Dr. Hebda was a beloved figure in the community, and his retirement has left a void. Patients are generally happy with the care they received from him, but there is significant frustration with the office staff and the transition to new management. Many long-term patients feel the office has become less friendly and more difficult to work with.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble reaching the office, try using the patient portal for non-urgent requests.
✓ What Works Well
- Excellent care from Dr. Hebda
- Friendly and professional providers
- Thorough and knowledgeable
✗ Areas to Improve
- Poor administrative communication
- Difficult to reach by phone
- Inconsistent office staff
- Is the office still as good as it used to be?
- How do I reach a human on the phone?
Dr. Hebda was the best, but the office staff is a nightmare.
I love the doctors, but I can never get anyone on the phone.
Great care if you can get past the front desk.
- Category Health & Medical
- City Clayton
- State North Carolina
- Postcode 27527
- Country United States
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