18450 US-441, Mount Dora, Florida, 32757
Dr. Pillow is highly regarded for his medical expertise, thoroughness, and compassionate bedside manner. Many patients have been with him for years and trust him completely. However, there are significant and recurring complaints about the office management, particularly regarding rude staff, rigid policies, and difficulty with scheduling. Some patients feel the office is overly focused on policies rather than patient needs.
If you have a specific concern, try to speak directly with the doctor or his assistant rather than relying on front desk staff.
✓ What Works Well
✗ Areas to Improve
Dr. Pillow is a gem, but the staff is a nightmare.
He listens and explains everything.
Scheduling is a constant battle.