Drake Good - State Farm Insurance Agent
11550 Ridgeline Dr, Suite 114, Colorado Springs, Colorado, 80921
Customers generally love the personalized, friendly service from the staff, often describing them as friends rather than just agents. Many highlight the quick response times and the ability to find competitive rates that beat larger competitors. However, a vocal minority reports significant frustration with billing errors, missed appointments, and poor communication regarding policy changes. While the team is praised for being knowledgeable, some users feel the office lacks transparency when it comes to premium fluctuations. Overall, the agency is seen as a solid choice for those who value a local, human touch, provided they stay on top of their own billing details.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Bring your current policy documents to your appointment; the team is known for meticulously comparing them to find better coverage.
✓ What Works Well
- Highly personalized and friendly staff
- Competitive bundled insurance rates
- Quick and responsive communication
✗ Areas to Improve
- Recurring billing and premium transparency issues
- Occasional missed appointments
- Difficulty resolving administrative errors
- Why did my premium increase without notice?
- Can I get a better rate than my current provider?
Staff feels like family
Billing glitches are a headache
Great at finding savings
- Category Financial Services
- City Colorado Springs
- State Colorado
- Postcode 80921
- Country United States
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