4205 Westbrook Dr, Aurora, Illinois, 60504
Duly Health and Care is generally well-regarded for its professional and knowledgeable doctors. Patients appreciate the thoroughness of the care and the friendly staff. However, there are consistent complaints about the administrative side, specifically the call center, long hold times, and impersonal nature of such a large organization.
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Use the online portal for scheduling and questions to avoid the long hold times of the call center.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the administrative side is frustrating.
Very thorough and professional.
Call center needs improvement.