Food & Beverage · Fast Food

Dunkin'

250 NJ-23, Franklin, New Jersey, 07416

Google Maps Updated: 18 May 2026
Authenticity Score: 68/100
About

This Dunkin' location has a very polarized reputation. While some customers praise the friendly staff and fresh coffee, many others report significant issues with service speed, order accuracy, and staff attitude. Recent renovations have improved the look of the store, but operational challenges remain. It's a convenient spot for many, but consistency is a major concern for regular visitors.

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We analyze 78 public reviews for Dunkin' using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 70/100
Value for Money 65/100
Pro Tip

Use the app to order ahead, but be prepared for potential delays.

Modern Store
Inconsistent Service
Pros & Cons

✓ What Works Well

  • Fresh coffee and donuts
  • Clean and modern interior
  • Some staff are very friendly

✗ Areas to Improve

  • Inconsistent service
  • Frequent order errors
  • Staff attitude issues
Frequently Asked Questions
  • Why is the service so slow?
  • Is the drive-thru open?
  • Why is my order always wrong?
User Feedback

Check your order before leaving.

The staff needs better training.

Hit or miss experience.