Dunkin'
63 French King Hwy, Erving, Massachusetts, 01344
This Dunkin' location is a total mixed bag. While some regulars find it a convenient spot for a quick caffeine fix, many others are frustrated by long drive-thru waits and inconsistent food quality. The staff's attitude is a frequent point of contention, with some being praised for kindness while others are described as rude or dismissive. Order accuracy is a major pain point, leaving many customers feeling like they didn't get their money's worth. It seems to be a hit-or-miss experience depending on who is working that day.
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Using the mobile app seems to result in faster service and fewer errors compared to ordering at the drive-thru speaker.
✓ What Works Well
- Convenient location off Route 2
- Some staff members are friendly
- Easy to use with the mobile app
✗ Areas to Improve
- Extremely long drive-thru wait times
- Frequent order inaccuracies
- Inconsistent food and drink quality
- Why is the service so slow?
- Can I get a refund for a wrong order?
- Why is the coffee sometimes stale?
Drive-thru waits are often 15-30 minutes.
Orders are frequently wrong or missing items.
Staff attitude can be very hit or miss.
- Category Food & Beverage
- Neighborhood Erving
- City Erving
- State Massachusetts
- Postcode 01344
- Country United States
