Entertainment · Language Learning App
Duolingo
5900 Penn Ave, Pittsburgh, Pennsylvania, 15206
Google Maps
Updated: 19 May 2026
Authenticity Score: 78/100
About
Users are split. Many love the gamified approach to learning, but recent updates—specifically the energy/heart system and increased ads—have caused significant frustration. Some feel the app has become too corporate and less focused on actual learning. Customer service is frequently cited as a major pain point.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for Duolingo using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Experience & Ambience
60/100
Pricing
50/100
Pro Tip
Use the desktop version if you want to avoid some of the mobile app's restrictive heart/energy systems.
Learning Style: Gamified
Support: AI-heavy
Pros & Cons
✓ What Works Well
- Fun and gamified learning
- Good for vocabulary
- Convenient daily practice
✗ Areas to Improve
- Frustrating energy/heart system
- Too many ads
- Poor customer service
Frequently Asked Questions
- How do I get a refund?
- Why did my streak disappear?
- Is the paid version worth it?
User Feedback
Used to be better
Too many ads now
Great for casual learning
Quick Info
- Category Entertainment
- Neighborhood East Liberty
- City Pittsburgh
- State Pennsylvania
- Postcode 15206
- Country United States
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